Privacy Policy
Psychoanalytic Spaces is committed to protecting and respecting your privacy. By visiting www.psychoanalyticspaces.com or when you use or access our services you consent to us processing your personal data in accordance with this Privacy Policy (the “Policy”).
For the purposes of the Data Protection Legislation and, including GDPR, (EU General Data Protection Regulation 2016/679), (“Data Protection Legislation”), and in respect to visitors to Psychoanalytic Spaces, the data controller is Psychoanalytic Spaces.
Changes to this Privacy Policy
We may change this policy from time to time, depending on changes in the law and our internal privacy processes. We encourage you to check it from time to time when you visit our website.
This Policy explains:
· What kind of personal information we collect.
· Sources of personal information about you.
· Our personal data philosophy.
· What we use your personal information for and the legal grounds.
· Third Party Vendors.
· What to do if your personal information changes.
· How long we retain your personal information for.
· Your rights.
· Your marketing preferences and how to change them.
What kind of personal information we collect:
· Personal and contact details including history such as first name, surname, email, address, and phone number.
· · Records of your contact with us.
· Marketing information including the history of communications with you by email, and whether you open them or click on links.
· Sources of personal information about you
There are a number of ways in which we receive personal information from you:
· Directly, either in person, over the phone, via our website,
· Referral letters/correspondence
Psychoanalytic Spaces Website
Cookies – We collect Cookies from you when you visit our website. These are small text files that are downloaded onto a computer, tablet, or mobile device when someone visits a website. They allow the website to recognise that visitor’s device and store some information about the visitor’s preferences or past actions on our site. We collect cookies so we can analyse how you and others use our site so we can improve it for you and understand our business. You can switch off cookies off in your browser. However, that will only apply to cookies collected by us, and not from other sites.
Our Personal Data Philosophy
We follow industry-agreed best practices on data collection, processing, and storage for any data we collect from you and we only collect it if it is necessary to provide you with one of our services or if we think it will help us improve our service to you.
We never buy information about you, or anyone else.
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime) or for fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
Our policy is not to share data unless necessary to manage your bookings with us – for instance with third-party platforms as detailed below.
We never have, and never will, sell our clients’ data.
What we use your personal information for and the legal grounds for doing so:
Where it is needed to provide you with our products or services, such as:
· Administer and manage the product or service you have with us.
· To process new orders you make and the management of your client account.
· To manage the product or service you have with us.
· To monitor and keep records of our interactions with you and our staff.
· To improve the quality of our service provision to you.
Where it is in our legitimate interests to do so, such as:
· For management and auditing of business operations.
· For market research and analysis.
· To develop new products and services and review/improve current products and services.
To comply with our legal obligations:
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· Although we do not make it compulsory to give us every item of information we ask for and will always make it clear what information is and isn’t optional, the more information you volunteer (and the more accurate it is), the better we can tailor your experience with us.
Third Party Vendors
At Psychoanalytic Spaces we don’t share your data with any third party other than platforms and technology utilised to service our business.
Google Analytics
We use Google Analytics to analyse how users interact with our site to improve our business processes and your experience with us.
https://policies.google.com/privacy
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our site and recommend that you check the policy of each site you visit.
What to do if your personal information changes
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time, simply by contacting us.
How long we retain your personal information for
We will retain your information for as long as we have reasonable business needs and in line with legal and regulatory requirements or guidance.
Your rights
· You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processing based on our legitimate interests.
· You have the right to request access to personal information we store about you and to obtain information about how we process it.
· You also have the right to request that we erase all personal data about you (“right to be forgotten”).
To do any of the above please contact Psychoanalytic Spaces.
Marketing preferences and how to change them
There are several types of emails you can receive from us, ranging from the functional (confirmation that you’ve booked a room) to the informative (details of upcoming offers, discounts, launches etc).
You can opt-in or out of any of them, but to allow us to offer you the best possible service, it helps if you’ve opted into them all.
1. Newsletters, room updates.
Including details of available rooms, information about promotions, discounts or offers that we’re running, along with articles, blogposts, and any other news we hope you’ll find interesting.
These can be opted into in the sign-up box and opted out of by clicking the unsubscribe link at the bottom of any email campaign you receive.
You’ll only ever receive these emails if you asked to receive them with us when you registered or when you subscribed on our website or at an event.
2. Reminders and schedule changes such as:
· room booking confirmations.
· confirmations of any room booking cancellations or changes that you’ve made, or asked to be made (we will never cancel or change a reservation you have with us without getting in touch personally). You can opt out of these by emailing us.
3. How do we decide what emails to send to you
We know you’re busy – so we use various methods to decide how and when to email you.
These methods include data analysis, best practice, common sense – and last but by no means least, your feedback. We really do want to provide you with the best experience possible, so please don’t hesitate to send any feedback about any aspect of your experience with Psychoanalytic Spaces.